MindBehind Live provides different profiles for agents and team leaders needs. Team Leaders can easily follow the current situation of their company, their agents and the current conversations. Mindbehind Live gives the tools that team leaders need to get to know their customers better through conversation, metrics and simple-but-effective interface. While agents have a much more focused and simpler interface that is created for their needs. Agents will be able to provide solutions for specialized needs of their customers easily with the agent interface while easily following their own performance. Our application provides a fast, simple and easy-to-use platform where companies agents can directly support their customers.